Standard Delivery can take between 2-5 working days. For more information please visit our Shipping page
Where is my order?
If your order has not arrived please do drop us an email at email@example.com so that we can look into this for you.
Why is my discount code not working?
Discount codes are case sensitive, please double check the entry of it. Some discount codes have restrictions, such as SHOP15, so please read the terms and conditions. If you are still having issues please contact us on firstname.lastname@example.org
My gift card isn't being recognised?
Please email the customer service team or use the contact us tab below and we will look into it for you.
Orders received by 12pm will be dispatched on the same day Monday to Friday. Orders placed over the weekend will be shipped Monday*
Virtual gifts with a certificate will be shipped Tuesdays and Thursdays and sent first class via Royal Mail.
The last shipping date for virtual gifts with a certificate is 21st December.
Free delivery for all UK orders over £100
Standard delivery £2 for orders of Sustrans maps (up to 2 maps)
Standard delivery £3.95 for orders up to 2kg
Standard delivery £5.50 for orders over 2kg
Next day delivery (courier) £11
Rest of the world delivery charges vary according to weight.