General FAQs

How long does Standard Delivery take?

Standard Delivery can take between 2-5 working days. For more information please visit our Shipping page

Where is my order?

If your order has not arrived please do drop us an email at customer.services@sustrans.org.uk so that we can look into this for you.

Why is my discount code not working?

Discount codes are case sensitive, please double check the entry of it. 
Some discount codes have restrictions, such as SHOP15, so please read the terms and conditions. If you are still having issues please contact us on customer.services@sustrans.org.uk

My gift card isn't being recognised?

Please email the customer service team or use the contact us tab below and we will look into it for you.